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Combination of dramatic vignettes and descriptive sequences demonstrate how hotel employees can model the positive behavior that hotel guests expect.

Educational Institute, 2113 North High St., Lansing, MI 48906, Phone: (517)372-8800, Toll-free: 800-754-4567, Fax: (517)372-5141, URL: http://www.ei-ahla.org, Remarks: Available in PAL & SECAM.

Available on Running time 21 minutes.

Cast and Crew

Genres
Business, Hotels & Hotel Staff Training, Customer Service

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